Cancellation Policy

Our cancellation charges are determined by the fact that once we have booked hotels/safari camps/lodges, local airlines flights, and paid National parks fees, we might not get any refunds or get a cancellation fee when canceling bookings. We try to keep such charges to a minimum and they are as follows, as a percentage of the total invoice charges:

• Bookings canceled or amended from the time of booking up to 60 days before commencement of the safari will be fully refunded. However, the bank fees (such as bank wire transfer fees, credit card fees, etc.) and non-refundable offroad permit fees will be forfeited.
• Cancellation or amendment less than 60 days but up to 30 days prior to commencement of the safari: 50% refund, 50% cancellation charge. In addition to that, the bank fees (such as wire transfer fees, credit card fees, etc.) and non-refundable offroad permit fees will be forfeited in full.
• Cancellation or amendment less than 30 days before commencement of the safari – no refund, 100% cancellation charge.

It is essential to have adequate and comprehensive travel insurance covering cancellation, as well as medical expenses, emergency travel, personal accident, personal baggage and money loss. This should be arranged at the time of booking or within a short period of time after the booking. We kindly request that you provide us with your insurance provider’s name, together with the policy number and the insurance company’s emergency contact telephone number in case of any emergency whilst you are traveling.

Payment of deposit and balance

Payment terms: 25% deposit per person at the time of booking. Balance due 60 days prior to commencement of the safari. Payments (deposit & final balance) may be made by direct wire transfer to our bank account (details will be included with our confirmation invoice) or by credit card (see below). All payments should be in USD.

Payment by credit / debit cards

We also accept payment by credit card (Visa or MasterCard) through our secure online payment system or through the PesaPal system. Once your booking is confirmed and the invoice emailed, you will then receive a link from “Land of the Lion Safaris” that directs you to our secure online payment system, where you can enter your details and process your payment. If the deposit or the final balance is paid by credit card or PesaPal then a transaction fee of 5% is added to the amount of the balance to cover the credit card processing charges. Note that in addition to that, your credit card company may add its own handling fee for processing a payment outside your home country.

Responsibility

Travel carries some measure of inherent risk including, but not limited to, the hazards of traveling in underdeveloped areas where road conditions and other facilities may be poor or lacking; the forces of nature; and accident or illness in remote regions without means of rapid evacuation. Bookings are accepted on the specific condition that “Land of the Lion Safaris” and its team of safari consultants act only as agents of the passenger in all matters relating to hotels, sightseeing tours, restaurants, all forms of transportation, and other services which may be included in these tours. “Land of the Lion Safaris” may purchase these services from suppliers and other independent contractors, without warranties and representations from them and thus such services are not subject to its control.

The right is reserved to substitute hotels of comparable status and to make any changes in the itinerary where deemed necessary or caused as a result of adverse road or weather conditions, disruptions to airline schedules or any other valid reason.

While all precautions are taken to ensure the passenger’s safety and enjoyment on these tours, “Land of The Lion Safaris” and/or its agents and suppliers shall not be liable for death, injury, delay, loss or damage arising from any cause and in any manner whatsoever or change of itinerary or act, including any acts of terrorism, neglect, accident, error or omission caused by any of these suppliers or independent contractors, their employees, representatives or any event beyond the control of Land of the Lion Safaris Ltd. All baggage is carried at the passenger’s own risk, and “Land of the Lion Safaris” reserves the right to exclude certain baggage at its discretion. The airlines used to provide flights within Kenya are subject to international air conventions limiting their liability; the limitations of liability are contained on the airline ticket and form part of the terms and conditions of this package.

It should be noted that the types of vehicles used for safaris on rough roads in East Africa are different from tour vehicles on the highways in developed countries and normally they do not have air-conditioning other than the standard ventilation fan. The roads between the parks may have rough stretches and the overland journeys can be lengthy as tour vehicles are limited to a maximum speed of 80 km per hour, so flights between camps are always recommended in preference to long road transfers.